We accept deposits in BTC, ETH, LTC, XRP, BCH and USDT (Both USDT-Omni and USDT-ERC20 accepted)

CryptoAltum only accepts deposits in cryptocurrencies, however you may buy Bitcoin to fund your trading account via your Client Portal using Instacoins. Instacoins lets you buy bitcoin using your debit or credit card, or bank wire. You can then send your Bitcoin to your CryptoAltum e-Wallet. It is guaranteed safe, fast and secure and licensed in the EU. If it is your first time buying Bitcoin from Instacoins you will be asked to provide a copy of your identification and copies of your credit/debit card. 

You need to sign in to the Client Portal and then select the blue 'Deposit' option and follow the online instructions. 

You can see all the minimum deposit amounts here.

No, we do not charge any deposit fees. If you Buy Bitcoin via Instacoins to fund your account, we are happy to reimburse any fees incurred in the form of trading credit. Please contact our support team for further information. 

CryptoAltum only accepts deposits in cryptocurrencies, however you may buy Bitcoin using your credit /debit card via Instacoins (see 'Do you accept credit/debit deposit?' above).

All deposits will be available in your Members Area as soon as we receive two confirmations from the blockchain. The time this takes will vary on the Crypto however usually takes no longer than two hours.

No, we do not charge any fees for withdrawals.

Please take into consideration the miner fees which are applicable to any crypto transaction. These fees appear on the blockchain and are not fees from CryptoAltum.

Yes, this will vary depending on the cryptocurrency, please see here for the full details.

First , sign in to your Client Portal and transfer the funds from your MT5 Platform to your CryptoAltum e-Wallet, using the Transfer OUT option. You can then request a withdrawal back to your personal e-Wallet. For security reasons, a confirmation code will be sent to your registered email address.

Our accounts team process withdrawals 24/7, and we will aim to process your request within 1 to 2 hours. Please note that on occassion withdrawals may take up to 24 hours to process if further checks are required. 

We do not usually request any documents before processing a withdrawal, however on occassion we may request a copy of your identifcation and/or a proof of residence document. 

As proof of identifcation we can accept a valid passport, driving license or national ID card. As proof of residence, we can accept a utility bill, bank statmetnt or government issued letter that shows your name, address and is dated within the last three months.

Yes, if the withdrawal request is pending it may be cancelled at anytime. Login to your Client Portal and select eWallets - Actions - Withdraw and you will then see all the pending withdrawals, and the option the cancel them (https://prnt.sc/vqgn76)

Yes, you can transfer funds provided the accounts are in the same base currency. You will transfer funds OUT from one MT5 trading account to your CryptoAltum e-Wallet, and then transfer the funds IN to the other MT5 trading account. This is done via your Client Portal. 

You need to sign in to your Client Portal, and then select 'Transaction History' from the respective CryptoAltum e-Wallet. 

You need to sign in to the Client Portal and then select 'Transaction History' from the CryptoAltum e-Wallet you wish to check. You can then select the 'Details' options of the transaction, and you will see the full details of the transaction.

We support BTC withdrawals to any Native SegWit (addresses beginning with bc1) or Legacy SegWit (beginning with 1 or 3) address.

Some currencies like Ripple (XRP), use destination tags in their e-wallet addresses. It is very important to include the destination tag when making a transaction to ensure it can be identified and not lost on the blockchain.