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General Trading Questions


Trading Questions

Which instruments can I trade?

We offer over 60 cryptocurrency pairs, FX, Gold and Indicies. We have also recently added Oil to our portfolio. 

What is a Contract for Difference (CFD)?

What are the market trading hours?

What is your execution model?

Who are your liquidity providers?

Do you offer market or instant execution?

Are there any requotes?

What does Fill or Kill mean?

Do you offer guaranteed stop losses?

Are you ECN, STP or MM Broker?

Do you have a dealing desk?

Can I trade micro lots?

What is the maximum lot size I can trade?

What is the maximum amount of open and pending positions I can have on my account?

What leverage do you offer?

Do you have a dynamic leverage policy?

What is your margin call/stop out levels?

Why is your margin call/stop out level so high?

Do you allow scalping/hedging?

Do you allow Expert Advisors?

Are there any differences between the demo and real accounts?

What are your minimum stop and limit levels?

Can I place a trade over the phone?

Do you offer any kind of technical analysis?

Where are your trading servers located?

Do you offer swap free (Islamic) accounts?


I've lost my login details for the MT5 Platform

You can retrieve your account number and password in your Client Portal. You can also reset your password anytime via the Client Portal. 

My platform shows 'Invalid Account'

My platform shows 'No Connection'

I can't see all the instruments in the Market Watch Window

Some instruments in the Market Watch window are greyed out

The New Order button is greyed out/disabled

My platform indicates 'Trade Context is Busy' when I try to open a position

My charts keep freezing

My EA is not placing trades, and the journal tab shows error 133

My platform indicates 'Not Enough Money' when I try to trade

My platform indicates 'Trade Disabled' when I try to trade

My chart says 'Waiting For Update'

Risk Disclosure: Trading cryptocurrencies or any other financial instrument involves a significant level of risk and may result in a total loss of your investment. You should consider carefully whether investing in Bitcoin or any other instrument offered by CryptoAltum is appropriate to your financial situation. CryptoAltum only accepts deposits in Cryptocurrencies. By trading with CryptoAltum you acknowledge your understanding of this risk disclosure and your agreement with the Terms and Conditions.

This website is not directed at any jurisdiction and is not intended for any use that would be contrary to local law or regulation.

CryptoAltum does not accept any clients under the age of 18. 
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